Contact Supervision

Phoenix Rising For Children facilitates court-ordered Contact Supervision for Family Court matters, Department of Communities and Justice (DCJ), other Non-Government Organisations (NGO’s) and for families with Private Agreements.

Our focus is the wellbeing and safety of children whilst ensuring the child and parent are afforded meaningful opportunities to maintain, improve or re-establish their relationships. Contact visits are an opportunity for parents to demonstrate their relationship and parenting skills and capacities. The observation and monitoring is conducted in a supportive, positive environment – offering parents and children an opportunity for a relaxed and enjoyable contact visit.

Phoenix Rising For Children are a community based service, therefore the visits may take place in the local community or a private residence. The venues for Contact Visits are determined by the individual needs of each family. Decisions about the venue may also be affected by or subject to: court orders, casework, risk assessment, which may involve PRFC determinations and negotiations between the parents.

A comprehensive, detailed contact report is provided for each visit. These reports are suitable for court filing and provide a timely account of the visit, including interactions between the child, parent and other attendees.

Supervised Transport

PRFC transports children to and from contact visits, some of which may be unsupervised, and to other locations including school and appointments.

We ensure children are transported in comfort and safety. PRFC uses premium quality and age-appropriate child car seats and strollers.

We provide a written report detailing the interactions with the child during transportation.

Supervised Handover/Changeover

PRFC provides supervised handover services, whereby we supervise the transition of a child from one parent to another. This service may be required when there are high levels of conflict between the parents and/or they are not able to encounter one another.

This service is also useful to families where there are Court Orders in place prohibiting contact, including Apprehended Domestic Violence Orders. The handover of the child may take place at an agreed location, and PRFC provides a written report documenting what has occurred during the handover.

CHILD FAMILIARISATION SESSION

This service is available for families to assist where children are anxious as to what may occur at a supervised visit. Additional time is allocated prior to the visit so the child can meet the supervisor and have an opportunity to familiarise themselves with the arrangements. The supervisor will engage with the child and dependent on the child’s age, they will explain what will occur, how they will be supporting them during the supervised time and answer any questions the child may have.